1. Processing Time
All orders are processed within 1 or 2 business days. Orders are not shipped or delivered on weekends or holidays.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided upon order confirmation.
3. Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active same day of dispatch.
4. Customs, Duties, and Taxes
Soulhues is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
Soulhues is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Though we try our best to provide you with the products that are in their best condition. If there was damage caused by us, we will return the product within 7 working days.
6. International Shipping Policy
We currently ship to addresses within A few list of countries. We will ship your country is eligible to buy from us
7. Returns Policy
Please refer to our Returns Policy for information on returning items.
8. Delivery Delays
Soulhues is not liable for any unexpected delays in delivery caused by unforeseen circumstances, such as natural disasters, strikes, customs delays, or other events beyond our control.
9. Shipping Address
Please ensure that the shipping address provided is accurate and complete. Soulhues is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
10. Lost or Stolen Packages
Soulhues is not responsible for lost or stolen packages. Please ensure that the delivery location is secure.
11. Contact Information
If you have any questions about our Shipping and Delivery Policy, please contact us at soulhues.richa@gmail.com or call at: +917903261499