Frequently Asked Questions (FAQs)
1. What products do you offer? We offer a diverse range of handmade crafts, including paintings (Oil, Watercolor, Acrylic, Resin, Sculpture), hand painted fabric, home decor items etc. Each product is carefully crafted by skilled artisan to ensure quality and uniqueness.
2. How can I place an order? To place an order, simply browse our website, select the desired items, and add them to your shopping cart. Follow the checkout process, providing necessary details for shipping and payment. Once your order is confirmed, you will receive an email confirmation.
3. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Your payment information is encrypted and securely processed.
4. Can I modify or cancel my order after placing it? Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase. For assistance, contact our customer support team.
5. How is shipping handled? We offer reliable shipping services to ensure your handicrafts reach you in excellent condition. Shipping costs and delivery times may vary based on your location. You can find more information on our Shipping page.
6. Do you ship internationally? Yes, we do offer international shipping. Please refer to our Shipping page for detailed information on international shipping rates and delivery times.
7. What is your return policy? We want you to be satisfied with your purchase. If you are not happy with your order, please refer to our Returns & Exchanges policy for instructions on returning or exchanging items.
8. How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or through the designated courier service.
9. Are the handicrafts eco-friendly? We prioritize sustainability, and many of our products are crafted using eco-friendly materials. Check the product description for specific details on the materials used in each item.
10. How can I contact customer support? For any further assistance or inquiries, please reach out to our customer support team at soulhues.richa@gmail.com or call/whatsapp at: +917903261499. We are here to help!